Someone arrived very late at one of the sessions. Without a Word Document. And without written questions.
Everyone was specifically told by email the arrival time for the session (but some brought along an old document). BUT the email would have told them that they had a place and what day to arrive, as well as the time. They were also specifically told to bring Word documents with them, with potential for questions.
The person who arrived late was encouraged to attend the session and to use the PowerPoint, because in the previous session someone had a PowerPoint and others found the demonstration of exporting to Word (saving as a rich text file) useful. BUT, because of the late arrival, did not see the earlier part of the session and as a result ended up doing things that, they didn't understand and didn't "get". I have yet to look at what the person had done but I suspect that it may not be useable.